Thank you for supporting locally made Ohio cannabis products. We truly appreciate your trust in Grow Ohio, and we remain committed to producing quality products in Ohio. If you are interested in providing feedback or asking general questions, please contact our team directly at customersupport@growoh.com. 

Unfortunately, a change in Ohio law went into effect on November 3, 2025, that no longer permits cultivators or processors to issue refunds or handle product returns directly with the consumer. This regulatory change is outlined in O.A.C. 1301:18-8-12 and was confirmed through official Division of Cannabis Control (DCC) guidance provided to licensed operators. 

Refunds & Returns: What This Means for You 

To remain fully compliant with state regulations, all refund and return requests must now be handled directly by the dispensary where the product was purchased. Your dispensary team is equipped to assist you and will follow the appropriate DCC-approved procedures to address your concern.

Our Commitment to Quality

At Grow Ohio, quality comes first. We take product consistency, safety, and customer experience seriously and closely monitor any reported issues. If a dispensary identifies a concern that may be related to a specific product batch, their team will contact us directly so we can promptly investigate and take appropriate action.

We understand that this process is new for everyone, and we are committed to working diligently alongside the state and Ohio dispensaries as we continue to navigate these updates together, always with quality and compliance at the forefront.

Thank you again for your understanding and continued support.

If you have questions, your local dispensary is the best first point of contact and will be happy to assist.

Refunds & Returns FAQ

Can Grow Ohio issue refunds or accept returns directly?

No. As of November 3, 2025, Ohio regulations no longer allow cultivators or processors to issue refunds or handle returns directly with consumers.

How do I request a refund or return?
All refund and return requests must be handled by the dispensary where the product was purchased, in accordance with Ohio Division of Cannabis Control (DCC) guidelines.

What if there is a quality concern?

At Grow Ohio, quality comes first. If a dispensary identifies a potential product or batch issue, they will contact us directly so we can review and address it promptly. We urge customers to contact us directly at customersupport@growoh.com if they would like to provide feedback or ask questions about specific products.

Why has this process changed?

This update is part of new DCC regulations designed to keep Ohio’s cannabis market compliant and consistent statewide.